Privacy Policy

At Ever Therapy, we are committed to protecting the privacy and confidentiality of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA).

By using our website and services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

  • Identifying Information: Name, address, phone number, and email address.

  • Health Information: Any details you voluntarily provide related to your mental health or therapy needs (e.g., through forms or inquiries).

  • Payment Information: For invoicing and payment purposes.

  • Website Data: Information about your visit, including cookies, IP address, and browsing patterns, to improve our website's functionality and user experience.

We only collect personal information necessary to provide our services or to respond to inquiries.

2. How We Use Your Information

We use your personal information to:

  • Provide therapy and counselling services.

  • Respond to inquiries or appointment requests.

  • Process payments and manage billing.

  • Maintain client records in compliance with applicable laws and regulations.

  • Improve our website and customer service.

We will never sell, rent, or share your information with third parties for marketing purposes.

3. Disclosure of Information

We may share your information in the following situations:

  • With your consent (e.g., to coordinate care with another provider).

  • To comply with legal or regulatory requirements.

  • If required by court order or subpoena.

  • In cases where disclosure is necessary to prevent harm to you or others.

All disclosures will be handled in accordance with professional and legal obligations of confidentiality.

4. Data Security

We use industry-standard security measures to protect your personal information, including secure storage of client records and encryption for electronic communications. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

5. Your Rights

As a resident of Canada, you have the following rights regarding your personal information:

  • Access and Correction: You can request access to your personal information and ask for corrections if needed.

  • Withdrawal of Consent: You may withdraw your consent for us to use or collect your information at any time, subject to legal or contractual restrictions.

  • File a Complaint: You may file a complaint with the Office of the Information and Privacy Commissioner of Alberta if you believe your privacy rights have been violated.

6. Cookies and Website Tracking

Our website may use cookies to enhance your browsing experience. Cookies collect anonymous data about your visit to improve site performance and usability. You can disable cookies in your browser settings if you prefer.

7. Third-Party Services

Our website may link to third-party services (e.g., scheduling tools, payment processors, etc.). We are not responsible for the privacy practices of these external websites or services. Please review their privacy policies before providing any personal information.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Ever Therapy
815 1 St SW, Suite 507
Calgary, AB T2P 1N3
info@evertherapy.ca

Effective Date: January 6, 2025
We may update this Privacy Policy from time to time. Please check back periodically for updates.